Implementation
Installation and Configuration
Set up users, permissions, metadata schemas, workflows, public routes and administration settings around the way your organisation manages assets, with the scope agreed before implementation begins.
Implementation and support
DAM Services For Launch, Migration and Support
iBase supports the practical work around a DAM project: requirements, configuration, hosting, migration, integration, training and ongoing support. The aim is to launch a system that reflects your content, users, infrastructure and day-to-day collection workflows.
Service areas
Support from Plan to Launch
Services are shaped around your assets, metadata, users, governance needs and deployment model, so the system launches with workflows your team can actually use.
Migration
Legacy Data Import
Map files and metadata from folders, spreadsheets, text files, databases or legacy systems into structured iBase records, with validation steps to reduce risk before launch.
Hosting
Cloud and On-Premises Hosting
Choose managed cloud hosting or deployment into your own infrastructure, with guidance around resilience, storage, access, security and platform requirements including operating system and database choices.
Integration
API and Data Flows
Connect iBase with websites, collection systems, content systems, ecommerce routes or scheduled imports using an integration pattern that fits the job.
Training
Administrators and Users
Help administrators and everyday users understand search, metadata, upload, download, permissions and administration with training focused on real tasks.
Support
Responsive Product Support
Cloud subscriptions include support, with support contracts available for on-premises clients who want assistance cover and access to discounted upgrades.
What is included in practice
What Buyers Need to Know
Implementation support is not just a handover call. The practical work can include hosting evidence, migration validation, integration planning, recorded training, administrator support and agreed support routes that continue after launch.
AWS London Hosting and Resilience
Cloud deployments can use AWS London hosting, load-balanced application servers, resilient asset storage, regular database backups and AWS versioning to help protect against accidental deletion or overwrite. Additional replication and recovery planning can be discussed where a collection needs extra resilience.
Clear Scope Before Implementation
Installation is included as part of the iBase solution. Configuration is specified before implementation begins, so permissions, schemas, workflows, public routes and any customisation work are understood before launch.
Audit, Import and Validate
Migration can start with a review of source data, then move through mapping, import, duplicate checks, validation reports and training on the migrated structure.
API, Watch Folder and CMS Routes
Integrations can use the iBase API, flat files, scheduled imports, watch folders or two-way connections with content, commerce and collection management systems.
Recorded Training Sessions
Training can be delivered by video call and screen share, recorded for later distribution and focused separately on everyday users, content managers, administrators and IT staff. Initial training is commonly split into short focused sessions so teams can absorb the main system and administration tasks.
Product and Workflow Help
Support can cover product questions, configuration, workflow issues, integration needs, monitoring conversations and practical changes as the DAM settles into everyday use.
Platform Requirements
For client-hosted deployments, iBase can provide requirements for server resources, storage, databases and deployment environments, including AWS or Azure where appropriate.
Delivery support
Start with the Collection
A good iBase project begins by understanding the content, metadata sources, audiences, publishing needs and constraints around governance or hosting.
Requirements and Workflow Review
Clarify asset volumes, file types, current pain points, user groups, approval steps, reporting needs and the daily tasks the DAM needs to support.
Schema and Vocabulary Planning
Shape fields, controlled vocabularies, taxonomy structures, item relationships and validation rules around the way your organisation describes content.
Permissions and Access Model
Plan roles, secure folders, metadata visibility and workflow access before users begin relying on the system.
Public Access and Portals
Support public search, curated collections, licensing, ecommerce, multilingual routes or specialist portals where approved content needs to reach wider audiences.
Data Mapping and Validation
Move legacy material into iBase with mapping, cleansing, import and review steps that reduce risk before launch and help teams understand the new structure.
Training and Launch Support
Prepare administrators and everyday users for the workflows they will use most, then support changes as the repository evolves.
Project approach
30+ Years of DAM Knowledge
iBase has supported museums, archives, councils, research bodies and commercial image libraries through migration, configuration, launch and long-term operational change.
Scope Clearly
Agree what needs to be configured, migrated, integrated and supported before implementation begins.
Launch Practically
Help administrators and users get comfortable with the search, upload, metadata and sharing workflows they will use every day.
Improve Over Time
Support changes as collections, portals, users, integrations and governance needs evolve after launch.