With over 30 years of DAM experience, we make sure your iBase system delivers value from day one. Our specialists handle everything—data migration, configuration, integration, hosting, training and ongoing support—so you get a powerful, fully tailored DAM without the complexity.
We migrate your assets cleanly, set up workflows and metadata to match your organisation, connect iBase to your existing systems, and provide the training your team needs to succeed. And with flexible cloud or on-premise hosting plus responsive, long-term support, you can trust your DAM to stay secure, scalable and effective.
iBase can be hosted either in our secure Amazon AWS environment, or using your own existing on-premise or cloud-based infrastructure. Full installation into your environment is provided as part of our solution at no extra cost.
Our cloud-based environment is hosted within Amazon's AWS London datacenter, which provides superlative application and data security thanks to the use of load-balanced application servers with automatic scaling, and S3 data storage with 99.99% resilience.
Data can also be replicated to an entirely separate physical location if further resilience is required. All of our databases are backed up at 15 minute intervals and we leverage AWS's versioning facility to protect against accidental deletions or overwrites.
For client-based installations, we will provide full details of what is required for us to carry out the deployment. We support Windows, MacOS and Linux operating systems, SQL Server and Oracle databases, and iBase can be deployed into either AWS or Azure environments if required.
For further details of our cloud-based and on-premise offerings, please see Prices.
Whether deploying to your environment or ours, there is no additional cost for the installation of iBase. Configuration of the system is fully specified and costed before implementation, so there are never any hidden unpleasant surprises.
Our installation process begins with a comprehensive assessment of your existing infrastructure, including hardware, software, and network requirements. We provide detailed system requirements and compatibility checks to ensure a smooth deployment.
Following the assessment, our team handles the entire installation process, from server setup to application deployment. We configure the system according to your specific needs, including user roles, permissions, and initial settings.
Post-installation, we conduct thorough testing to verify functionality and performance. Our experts provide hands-on training for your administrators and key users, ensuring you can manage and maintain the system effectively.
We also offer ongoing configuration support, helping you optimise the system as your needs evolve, with no additional charges for standard configurations.
iBase has extensive experience with migrating data either from other systems or from unstructured sources such as spreadsheets and text files. We can provide a full data migration service or advice as and when is required.
At iBase we understand that existing data may be held within a variety of structured or unstructured sources. Over the years we have extracted and migrated data from a wide array of legacy systems and combined them into appropriate single or multiple metadata schemas within iBase.
Our data migration process starts with a detailed audit of your current data landscape, identifying sources, volumes, and quality. We then develop a customised migration strategy that minimizes risk and ensures data integrity.
Post-migration validation includes comprehensive testing, duplicate detection, and metadata enrichment. We generate detailed reports and provide training on the migrated data structure to ensure your team can leverage it effectively.
Whether you're moving from a legacy DAM system, consolidating multiple repositories, or importing from various file formats, our experts ensure a seamless transition with minimal disruption to your operations.
The iBase team can integrate with any existing systems that you may have in place, either using our read / write API or via other means. We have integrated iBase with an assortment of diverse systems over the years, using a variety of methods.
For example, the integration for a number of our clients is handled via the use of flat files and watch folder imports. For other clients a two-way integration is set up using the API, allowing data to be both read from and passed to a Collections Management System (CMS).
Our RESTful API provides comprehensive endpoints for asset management, metadata operations, and workflow automation. We offer detailed API documentation, SDKs in multiple languages, and sample code to accelerate your integration projects.
Custom integrations can be developed for specialised requirements, including connectors for popular CMS platforms, e-commerce systems, and marketing automation tools. Our team handles everything from requirements gathering to testing and deployment.
Integration benefits include streamlined workflows, reduced manual data entry, and real-time synchronization between systems. We ensure data consistency and security throughout the integration process.
Whether you need simple file synchronization or complex enterprise-level integrations, our experts provide scalable solutions that grow with your business needs.
Every new iBase client receives comprehensive user and administrator training at the point of delivery. We also provide online resources for additional training and further training can be arranged at any point after deployment.
Training sessions are typically arranged for primary users via video call and screen-share – these can be recorded for further distribution to other users as required. Initial training is usually split into two two-hour sessions and will cover all of the main features of the system, including content management and system administration.
Additional training can be arranged any time after initial deployment for a nominal fee and we also supply comprehensive tutorial videos covering many of the more frequently discussed topics.
Our training programs are customised to your organisation's specific needs and user roles. We offer specialised sessions for content creators, administrators, and IT staff, ensuring everyone understands their responsibilities and capabilities.
Beyond initial training, we provide an online learning portal with self-paced courses, advanced tutorials, and best practices guides. Users can access this 24/7 for ongoing skill development and system updates.
For enterprise clients, we offer certification programs that validate user proficiency and provide documentation of training completion. This helps with compliance requirements and demonstrates commitment to digital asset management excellence.
All iBase cloud-based subscriptions include our comprehensive user and technical support as standard. On-premise clients may also take out an optional support contract if required, which then also results in their qualifying for heavily discounted upgrades.
iBase's outstanding customer support is universally lauded. Our swift response, in-depth knowledge of our clients' systems and ability to quickly and fully resolve issues are often flagged by clients. Unlike faceless corporations, the iBase team takes a personal approach to customer support.
Our service also frequently extends beyond support of the product itself and into the broader aspects of how our clients work, which means we are exceptionally well placed to assist with workflow or integration issues.
Please contact us with any support-related queries.
We offer tiered support levels with guaranteed response times: critical issues within 1 hour, high priority within 4 hours, and standard requests within 24 hours. Our support portal provides 24/7 access to knowledge bases, FAQs, and ticket tracking.
Proactive support includes regular system health checks, performance monitoring, and recommendations for optimization. We also provide emergency support for mission-critical situations and disaster recovery assistance.
