With over 30 years of DAM experience, iBase can support the practical work around your system: data migration, configuration, integration, hosting, training and ongoing support.
We help map your assets and metadata, set up workflows to match your organisation, connect iBase to suitable existing systems, and provide training for administrators and users. Cloud and on-premises hosting options are available, with support arranged around the deployment model you choose.
iBase can be hosted either in our secure Amazon AWS environment, or using your own existing on-premises or cloud-based infrastructure. Full installation into your environment is provided as part of our solution at no extra cost.
Our cloud-based environment is hosted within Amazon's AWS London data centre, with load-balanced application servers, automatic scaling and S3 data storage with 99.99% resilience.
Data can also be replicated to an entirely separate physical location if further resilience is required. All of our databases are backed up at 15 minute intervals and we leverage AWS's versioning facility to protect against accidental deletions or overwrites.
For client-based installations, we will provide full details of what is required for us to carry out the deployment. We support Windows, MacOS and Linux operating systems, SQL Server and Oracle databases, and iBase can be deployed into either AWS or Azure environments if required.
For further details of our cloud-based and on-premises offerings, please see Prices.
Whether deploying to your environment or ours, there is no additional cost for the installation of iBase. Configuration of the system is specified and costed before implementation, so the scope and costs are clear before work begins.
Our installation process begins with a comprehensive assessment of your existing infrastructure, including hardware, software, and network requirements. We provide detailed system requirements and compatibility checks to ensure a smooth deployment.
Following the assessment, our team handles the entire installation process, from server setup to application deployment. We configure the system according to your specific needs, including user roles, permissions, and initial settings.
Post-installation, we conduct thorough testing to verify functionality and performance. Our experts provide hands-on training for your administrators and key users, ensuring you can manage and maintain the system effectively.
We also offer ongoing configuration support, helping you optimise the system as your needs evolve, with no additional charges for standard configurations.
iBase has extensive experience with migrating data either from other systems or from unstructured sources such as spreadsheets and text files. We can provide a full data migration service or advice as and when is required.
At iBase we understand that existing data may be held within a variety of structured or unstructured sources. Over the years we have extracted and migrated data from a wide array of legacy systems and combined them into appropriate single or multiple metadata schemas within iBase.
Our data migration process starts with a detailed audit of your current data landscape, identifying sources, volumes, and quality. We then develop a customised migration strategy that minimizes risk and ensures data integrity.
Post-migration validation includes comprehensive testing, duplicate detection, and metadata enrichment. We generate detailed reports and provide training on the migrated data structure to ensure your team can leverage it effectively.
Whether you're moving from a legacy DAM system, consolidating multiple repositories, or importing from various file formats, our experts ensure a seamless transition with minimal disruption to your operations.
The iBase team can integrate with many existing systems, either using our read / write API or via other agreed methods. We have integrated iBase with a range of systems over the years.
For example, the integration for a number of our clients is handled via the use of flat files and watch folder imports. For other clients a two-way integration is set up using the API, allowing data to be both read from and passed to a Collections Management System (CMS).
Our RESTful API provides endpoints for asset management, metadata operations and workflow automation. We offer API documentation and sample code to support integration projects.
Custom integrations can be developed for specialised requirements, including connectors for popular CMS platforms, e-commerce systems, and marketing automation tools. Our team handles everything from requirements gathering to testing and deployment.
Integration can reduce duplicate data entry, support more consistent workflows and keep related systems aligned.
Whether you need simple file synchronisation or a more involved integration, we can help define a practical approach.
Every new iBase client receives comprehensive user and administrator training at the point of delivery. We also provide online resources for additional training and further training can be arranged at any point after deployment.
Training sessions are typically arranged for primary users via video call and screen-share – these can be recorded for further distribution to other users as required. Initial training is usually split into two two-hour sessions and will cover all of the main features of the system, including content management and system administration.
Additional training can be arranged any time after initial deployment for a nominal fee and we also supply comprehensive tutorial videos covering many of the more frequently discussed topics.
Our training programs are customised to your organisation's specific needs and user roles. We offer specialised sessions for content creators, administrators, and IT staff, ensuring everyone understands their responsibilities and capabilities.
Beyond initial training, further sessions and tutorial videos can help new users understand common workflows and administration tasks.
Training can be tailored to different roles, including content creators, administrators and IT staff.
All iBase cloud-based subscriptions include our comprehensive user and technical support as standard. On-premise clients may also take out an optional support contract if required, which then also results in their qualifying for heavily discounted upgrades.
Clients often highlight iBase's responsive support, knowledge of their systems and practical approach to resolving issues. The iBase team takes a personal approach to customer support.
Our service also frequently extends beyond support of the product itself and into the broader aspects of how our clients work, which means we are exceptionally well placed to assist with workflow or integration issues.
Please contact us with any support-related queries.
Support arrangements are agreed with each client, including how issues should be raised, prioritised and followed through.
We can also discuss system monitoring, performance review and recovery planning as part of hosting or support requirements.
