Whichever types of services or products your business offers, your success is largely reliant on the knowledge of your employees. For large organisations with a substantial workforce, sharing knowledge and managing key materials requires strategic organisation.
Maybe you have call centre staff answering customer queries or you work with health records or product manufacturing; effective knowledge management is key. If your business is growing, your knowledge assets will rapidly increase in volume. To ensure knowledge materials are readily available, you require the right tools and systems.
One system you should explore is a digital asset management (DAM) system. This easily implemented system can form the foundation for all your knowledge management needs.
Here are some of the features of DAM that support knowledge management:
Large organisations with huge volumes of files can often struggle to set up organised digital storage structures that all employees can access. With a DAM system, you can set up file structures that are accessible to all employees. You can also determine control permissions, for example, some roles can only view files, while others can edit.
DAM can be used like a sophisticated intranet, where staff can access training videos, digital documents and other digital assets to assist them in their work. DAM features are often more advanced than standard intranet systems, as you can manage digital assets easier. Metadata tagging allows users to quickly locate relevant files when they need to check on an area of knowledge.
Knowledge-based content can be uploaded onto the DAM system to enable instant sharing of information. You can also set up separate sections within DAM that are relevant for different sets of users. For example, some roles might require information related to a specific product or service. Their access permissions can be designated to only access knowledge content relevant to their role. For content that is relevant for all roles, you can enable access for all users.
Having the most up-to-date information is essential to achieve a high quality of customer service and DAM supports this in multiple ways. DAM automates version control and ensures only the latest version is used. You can also set review dates for assets so that they are regularly updated. Users will always have the most up-to-date information and documents to answer queries or to update their knowledge.
Another great feature of DAM that supports knowledge management is the ability to integrate with various software platforms. This includes learning management systems, so employees can access training materials and courses. Training videos, guides and any other assets used for knowledge development can be stored and accessed on DAM.
If you want to boost employee knowledge through a better knowledge management strategy, explore how DAM can support your business. Book a demo so we can show you all the DAM features that support knowledge management and much more.
